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After your order is picked up, we will send you an email containing the shipping company, order or PRO number, and a tracking link to track your shipment if supplied by the shipper. If your piece(s) are shipping freight, the PRO is the freight equivalent of what UPS or FEDEX uses for tracking numbers.
If you have any questions or concerns that arise about your shipment while it is in transit, please let us know by emailing us at info@moderncre8ve. Our team will be able to more efficiently handle your issue or question when contacted in this manner.
The carriers we use to ship orders work very hard to deliver packages and freight in perfect condition, however there are cases when items sustain damage. Inspect all your freight deliveries carefully BEFORE the carrier leaves. This is really important, as if there is damage, and you take receipt of damaged items without it being noted as such and in detail on the BOL (bill of lading), the carriers are not required to take responsibility for any damage. Please understand, once you sign for and accept delivery of your shipment as being free of damage, you are responsible for the integrity of your item(s). If after initial inspection and accepting delivery, you identify any small, concealed damage, please shoot us an email with a picture as soon as possible so we can diagnose and remedy the issue.
Your furniture will arrive packed in either a plywood crate, or in a heavy duty, custom made cardboard crate on pallets, and will be delivered curbside, and in some cases, independent carriers will transport your piece wrapped in padding only. We include lift gate service which means your crate (or unpacked item) will be lowered curbside. Drivers will often move your crate on a pallet jack to your garage, driveway, or porch if you ask them nicely (delivery persons are also allowed to accept tips if offered). We advise on having at least one person to help you move the crate.
Your crate should have no signs of punctures, tears or rips in the boxing material. If you do see damage, please inspect the shipment before accepting it and have the driver notate it on the bill of lading, as detailed above. Please consider removing your items from your crate, as opposed to moving the whole crate with the furniture in it, as it will be much lighter without the shipping crate. Plywood crates should be disassembled with a drill and hammer as we use nails and phillip’s head screws to make them. Some customers will leave the crates assembled and post a photo to Craigslist’s free section for people to pick up for pallet wood furniture projects, firewood, construction materials etc. If your item was shipped in a cardboard crate, know that the cardboard and much of the protective packaging we use for shipping is recyclable by many municipal waste companies, or can be posted on Craigslist for someone else to use (upcycling for the win!).
Take your time to carefully unwrap the furniture. Set all pieces onto soft carpet, a large blanket or sheet, or padding to prevent scratching when assembling any parts. Larger furniture may take more than one person to install the legs and get right side up. Be mindful of setting the weight of assembled pieces on to one leg of the piece, as it will likely be too heavy and could break.
All of our wood table tops are shipped with a coat of wax on the surface, this helps deflect moisture as it is being shipped to different climates. Buff out any excess wax with a dry soft cloth.