FAQs

Effortless and Secure Shipping Process

Choosing a new piece of furniture is exciting, and we want to make sure it gets to you safe and sound. We carefully package each item and work with trusted carriers to ensure a smooth delivery experience. Want to know all the details? Learn more about our secure shipping policies.

From the moment your order leaves our shop to the minute it arrives at your door, we're here to support you. Questions about shipping? Just give us a shout.

Guaranteed Durability for Every Piece

Worried about the durability of your table, especially with little ones around? We get it, and we've got you covered! Our furniture isn't just beautiful; it's built to last. With two or even three finishing coats on each piece, we use a super durable commercial-grade satin/matte finish often used on floors. It's water and spill-resistant, but like all fine furniture, you'll want to take care of it. For an extra touch, treat it with our Lareaux's Furniture Wax a couple of times a year. Got more questions about caring for your furniture? Check out our care tips here!

Understanding Walnut Varieties in Our Furniture

A bit confused by all the different Walnut names? No worries, they're all the same! We work closely with Amish sawyers and mills to make sure you get top-quality hardwood. Learn more about the hardwoods we use here!

Customize for Consistent Color and Finish

If you're after a uniform color without natural variations, staining might be needed. But hey, our pieces are about showcasing the wood's natural beauty. If you're really set on a specific stain, get in touch, and we can discuss your options. We can even send you a sample piece to see how the wood will look in your home.

The Charm of Mixed Walnut vs. Classic Walnut

Our "Mixed Walnut" includes light streaks (sap wood) from near the tree bark. We love the magical blend of sap and heart woods, and we even offer it as a variation in our Santa Monica line. Want something without the light streaks? That's available too, but at a premium price.

Custom Dimensions? Tailored to Fit Your Space

Got specific space requirements? We love custom orders! About 60% of our pieces are bespoke, so just give us a call or email us to chat about what you need.

Steel Geometric Bases - Unique to Our Furniture

Sorry, we don't sell them separately.

Accelerated Delivery Options Available

Need your order quicker than our lead time? Message us, and we'll see what we can do. It all depends on our current workload.

Custom Design - Originality and Collaboration

We're happy to create custom furniture with your input, but we don't replicate other designers' work. We respect our craft and our peers too much for that.

Financing Options: Shop Pay and Affirm

Thinking about financing your purchase? We offer convenient payment options through Shop Pay and Affirm. These flexible financing solutions allow you to enjoy your furniture now and pay over time. To view the specific prices and terms, simply check out these options at the checkout stage. We make it easy and transparent for you to choose the best payment plan that suits your needs.

Order Modification & Cancellation Policy: Standard and Custom Orders

Wondering if you can change or modify your order after it has been placed? Here's what you need to consider:

  • Standard Orders: For non-custom orders, changes can often be accommodated if the item has not yet entered the production phase or been shipped. This includes changes in size, color, or style.
  • Custom Orders: Custom orders have more specific conditions. Changes to custom orders are only possible if they have not yet entered production and if custom materials for your order have not been purchased. Once production has begun or custom materials have been acquired, modifying your custom order becomes significantly more challenging, if not impossible.
  • Timely Communication: If you need to make a change to your order, it's crucial to contact us as soon as possible. The sooner we know about your desired changes, the more likely it is that we can accommodate them, within the constraints mentioned above.
  • Limited Window for Changes: Remember, there is a limited time frame to make any adjustments. Whether it's a standard or custom order, the flexibility to make changes decreases as the order progresses through our production and preparation process.

We encourage you to review your order details carefully before submission. However, we understand that situations can change. Should you need to modify your order, please reach out to us promptly. Our team is dedicated to assisting you, while respecting the limitations of our production and customization processes.

For further assistance or to inquire about changing your order, please contact our customer service. We are committed to making your experience with Moderncre8ve as accommodating and satisfying as possible.

Shipping Time Frames for Our Products.

  • Moderncre8ve Items: Shipping times vary based on the product and destination which can be between 2 days to 14 days. After order confirmation, we'll provide you with a detailed shipping and delivery questionnaire to determine the best method and timeline for your order before your item ships since these tend to be larger items. Expect communication regarding the carrier details and estimated delivery dates once your order is booked for shipping.
  • Piper + Fox Collection: This collection ships quickly, typically within 3-7 business days. We use various carriers including UPS, DHL, FedEx, or USPS, depending on the best option for your location.

Please note, while we strive to meet these time frames, actual shipping times may vary due to factors such as production schedules, carrier performance, and specific delivery requirements. For any questions or more detailed information, please contact our customer service at support@moderncre8ve.com.