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Description of Service
Custom and Made-to-Order Furniture :: all custom dimensions, edge details, metalwork and finishes are listed on the invoice for each piece being ordered.
As this is a made-to-order / custom build, the piece(s) is/are not returnable, and cannot be cancelled once fabrication has begun. Should you desire to cancel an order, it is important that you contact us ASAP, as we may be able to cancel as long as the production process hasn’t begun. In the event of damage during shipping, refunds will be applied on a case-by-case basis (please refer to your pre-ship declaration to review buyer’s responsibility upon taking receipt of your delivery and noting damages on the bill of lading so that we can file an insurance claim). In the event you are unhappy with your custom creation, please contact us ASAP so that we can work with you to resolve any issues.
Taking Delivery / Buyer Responsibilities
Of note and inclusion in the Terms of Service are the following Buyer Responsibilities: providing a correct delivery address and contact number, dates when receipt of your delivery will not be possible due to vacations or out-of-town obligations and immediate inspection of all parts of your order, with any damages or issues noted on the delivery person’s Bill of Lading (BOL) with your signature. The carriers we use to ship orders work very hard to deliver packages and freight in perfect condition, however there are cases when items sustain damage. Inspect all your freight deliveries carefully BEFORE the carrier leaves. This is really important, as if there is damage, and you take receipt of damaged items without it being noted as such and in detail on the BOL (bill of lading) with your signature, the carriers are not required to take responsibility for any damage. Please understand, once you sign for and accept delivery of your shipment as being free of damage, you are responsible for the integrity of your item(s). If after initial inspection and accepting delivery, you identify any small, concealed damage, please shoot us an email (firstname.lastname@example.org) with a picture as soon as possible so we can diagnose and remedy the issue.
ModernCre8ve shall be excused from any delay or failure in performance required hereunder if caused by reason of any occurrence or contingency beyond its reasonable control, including, but not limited to, acts of God, acts of war, fire, insurrection, strikes, lock-outs or other serious labor disputes, riots, earthquakes, floods, explosions, epidemic / pandemic or other acts of nature.
Limitation of Liability
The Client acknowledges and agrees that ModernCre8ve will not be liable for any losses or damages, whether indirect, incidental, special or consequential, in profits, goods or services, irrespective of whether or not the Client has been advised or otherwise might have anticipated the possibility of such loss or damage.