Terms of Service

Guarantee

MODERNCRE8VE Collections

 

Care Instructions come with each order, and are on our website. When cared for properly, you can expect our handcrafted hardwood furniture to last for many years, truly heirloom pieces! 

When choosing hand made hardwood furniture, you are choosing quality and natural beauty over perfection. That is to say, natural wood has tonal streaking, grain irregularity, knots, whorls, textural variances and sometimes a bit of past life evidence (like the bullet fragment we recently had embedded in one of our coffee table tops!). All of these things fall under the blanket definition of "inclusions", and while the photos of our furniture on our site are very representative of what you're purchasing, each and every piece is different due to these inclusions. We will never send out a finished piece if these naturally occurring inclusions compromise the structural integrity, aesthetic, or lifespan of the furniture. Please understand that if your piece has any of these characteristics that lend to its unique beauty, this does not render it defective or damaged in any way.

Moderncre8ve Inc. guarantees all furniture and products for the first two years after sale, and will repair or replace items if issues occur and proper care conditions were kept as we indicate in our Care Instructions. We craft our furniture using solid hardwoods and as such, there is always a small chance of checking. Checking can occur as the wood expands and contracts with considerable changes in humidity, which is out of our control and not covered in our guarantee. Additionally, we will not replace items damaged by the user or if proper care instructions for the product were not followed, and our guarantee does not extend to cover damage caused by improper use of our products. All issues regarding repair or replacement will need to be reviewed and diagnosed prior to any initiation of repair or replacement.

Description of Service

Custom and Made-to-Order Furniture :: all custom dimensions, edge details, metalwork and finishes are listed on the invoice for each piece being ordered. 

Shipping

All information in reagrds to Shipping, taking Delivery and Buyer Responsibilities can be viewed under our Shipping Declaration, and are binding within this Terms of Service.

• Expected Timeframes :: Lead times are given at the time of ordering, and vary depending on production volume in the shop at the time the order is placed, complexity involved in the crafting of the piece, and logistics of delivery and shipping availability. Typically, non-custom orders have a 4-6 week lead time; custom orders 6-10 week lead time. Please understand that we make every effort to fulfill your order within the stated timeframe. In the event that your lead time needs to be extended more than 1 week beyond the initial final date, we will be in touch to convey this.

Refund/Cancellation

As all of our items are made-to-order or custom built, the piece(s) is/are not returnable, and cannot be cancelled once fabrication has begun. Should you desire to cancel or modify an order, it is important that you contact us ASAP, as we may be able to cancel or make modifications as long as the production process hasn’t begun. In the event you are unhappy with a custom order, please contact us ASAP so that we can work with you to resolve any issues. 

Piper & Fox Collection

All purchases made from our Piper & Fox Collection are fulfilled by a third party supplier (we do not make these products, nor do we carry any inventory). As such, we do not offer any guarantee to craftsmanship, materials used, extension of expected shipping timelines or use & care. Full refunds can only be offered if:

• A) You cancel the order before fulfillment has been initiated (within 3 days of ordering), or
• B) Return of received items is initiated within 10 days of receipt. If you are requesting a return / refund in the case of damage, we require photos of damaged goods and packaging, as well as a copy of the shipping label and Bill of Lading. If you are requesting a return / refund in absence of damaged goods (ie - not what you expected or you just don't want it anymore), you are responsible for return shipping back to our workshop, so that we can work with the dropship supplier for a refund on our end. You will receive a full refund for your purchase price and any taxes once we receive the unwanted item(s).

We take every precaution to only offer the highest quality replication furniture as a convenience to our customers. Purchase of our competitvely priced third party supplied items comes with the understanding that we are unable to absorb return shipping charges for any reason. Please fully read all descriptions of color and materials prior to placing an order, as the process of return / refund is tedious.

Force Majeure

ModernCre8ve Inc. shall be excused from any delay or failure in performance required hereunder if caused by reason of any occurrence or contingency beyond its reasonable control, including, but not limited to, acts of God, acts of war, fire, insurrection, strikes, lock-outs or other serious labor disputes, riots, earthquakes, floods, explosions, epidemic / pandemic or other acts of nature.

Limitation of Liability

The Client acknowledges and agrees that ModernCre8ve Inc. will not be liable for any losses or damages, whether indirect, incidental, special or consequential, in profits, goods or services, irrespective of whether or not the Client has been advised or otherwise might have anticipated the possibility of such loss or damage.